Pinfold Medical Practice
KK
Kieran K. 5 years ago • From Google
Bad
What level of unprofessionalism exists among the receptionists at this supposedly professional medical centre? While the physicians themselves are courteous and supportive, the front desk staff are completely ineffective. I wouldn't typically resort to such direct criticism, but when they carelessly misplace critical documents (essentially claiming "we have no clue, we might have accidentally destroyed them") and expect patients to repeatedly complete paperwork as if time is of no value, my frustration becomes unavoidable. The fact that these receptionists cannot manage basic administrative tasks raises serious concerns about potential broader operational failures. A single star might seem severe, but a medical practice requires patient trust, which I absolutely cannot extend to Pinfold - I solely continue using them due to geographical convenience.
Alise N.