AS

Alastair S. 5 years ago • From Google

Rating

Bad

Terrible service from unprofessional medical practice

I've been a patient at this practice since 1990, but the quality has deteriorated dramatically. The receptionists act like they're medical professionals, treating patients condescendingly with an inflated sense of self-importance. Three weeks ago, I called to schedule injections for a trip to Thailand. I was promised a callback and even asked if they had my contact details, which seemed to confuse the receptionist, who appeared flustered at having to verify my information. She confirmed she had my number and abruptly ended the call. Now, three weeks later, I've heard nothing back. I'm definitely switching to a new medical practice this week. You would expect the doctors to be aware of the consistent complaints about their reception staff's unprofessional and disorganized behavior, but clearly, they're not paying attention to patient feedback.

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