JR

Jessie R. 5 years ago • From Google

Rating

Bad

Terrible service from unresponsive medical practice nightmare

I've been unable to get through to the surgery's phone line, with multiple attempts from Thursday to Tuesday just to schedule a telephone appointment. Despite being given a slot for Saturday the 22nd August on the Tuesday, no call was received. This surgery, like many others in England, is now owned by an American health insurance company called Centene, operating under the name Operose in the U.K. It seems that people are no longer the priority - profit has taken precedence. I'm left wondering who to contact when I'm unwell. Ironically, my veterinarian answers the phone every single time I call about my dog. Are patients now expected to resort to A&E just to speak with a medical professional or receive any form of treatment?

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