YS

Yasmin S. one year ago • From Google

Rating

Bad

Terrible service from wells park medical practice

I initiated contact with the surgery early morning, seeking a prescription for a clearly identifiable condition, and completed their online request form as a backup. Upon phone connection, staff insisted I required a doctor's appointment, despite my argument that a consultation was unnecessary. By late afternoon, having received no callback, I rang again and waited 22 minutes in the queue. The receptionist explained no appointment was available and questioned my prescription request, which seemed irrelevant to my current medical need. I challenged her focus on my repeat prescription, emphasizing my right to have additional health concerns. I demanded to know why, if no appointments were possible, the practice hadn't proactively communicated this or provided medical guidance. Coincidentally, a text arrived apologizing and redirecting me to Beckenham Beacon. I'm thoroughly frustrated by their service. The receptionist claimed she'd call back after surgery hours and mentioned only one doctor was present that day. Considering my medical history - a stroke survivor, diabetic, recently discharged from hospital, and experiencing pain - their nine-hour delayed response is unacceptable. Wells Park Practice's standards have dramatically declined, as reflected in their poor ratings. I'm proceeding with a PALS complaint, exasperated by reception staff who seem to believe they're medically qualified and show minimal concern for vulnerable patients.

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