KB

Katie B. 5 years ago • From Google

Rating

Bad

Terrible service from worst medical practice ever

Absolute nightmare of a medical practice! I've been battling a persistent cough for five weeks, and their communication is abysmal. Two weeks ago, I reported my ongoing cough and breathing difficulties, and they instructed me to complete an e-consult form, promising a callback during out-of-hours time for those with scheduling conflicts. Guess what? No call came through. When they finally rang, it was during work hours when I couldn't answer. Their scheduling is incredibly inflexible - they won't accommodate alternative contact times, essentially forcing patients to take time off work just to speak with a healthcare professional. I pleaded for more flexible communication options, but they rigidly insisted on their e-consult process or early morning phone calls, which are impossible for working individuals. As someone prone to chest infections since pneumonia two years ago, my condition is serious - my coughing is so intense it risks breaking ribs, and I'm experiencing significant back pain. To make matters worse, I'm experiencing social anxiety due to people's reactions, assuming I have COVID, despite repeatedly testing negative. Five weeks have passed, and I'm still without proper medical attention. In desperation, I contacted NHS 111, who prescribed antibiotics, but even those haven't resolved my condition. Stay far away from this practice - they're completely useless!

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