City Health Centre & GP Practice
Rob C. one year ago • From Google
Poor
Terrible service, great doctors, time to switch
After being a patient for over a decade, I was unaware of the subpar customer service until I switched healthcare providers and experienced what medical care should truly be like. The doctors and nursing staff have consistently been compassionate, professional, and supportive. However, the reception team appears disengaged and frequently treat patients discourteously, which is unacceptable in a client-facing position. Moreover, there seems to be a significant breakdown in communication between management and medical staff, as the advice provided by doctors often conflicts with the actual services available. After three months of navigating conflicting information and continuously changing policies, I was forced to seek care elsewhere. Remarkably, my new medical practice registered me within 24 hours, attentively listened to my healthcare needs, and promptly scheduled an appointment with a clear commitment to providing necessary support. I was stunned to discover how straightforward quality healthcare could be after 12 years of unnecessary complications. I've awarded two stars primarily in recognition of the genuinely caring medical professionals I've encountered over the years. The additional stars were forfeited due to poor customer service and extensive delays in receiving appropriate care. I strongly caution others against making the same mistake and remaining with a practice that fails to meet basic patient care standards. I want to be clear that this review is not seeking any personal resolution or management intervention. My sole purpose is to assist potential patients in making informed healthcare choices by sharing my experience, now that I have found superior medical support elsewhere.
Efficient digital screening process with well-managed appointment scheduling. Experienced smooth access to consultations, diagnostic tests, and necessary referrals without any complications.
City Health Centre & GP Practice
Elizabeth W.
I'm left in the dark with no communication. It seems uncertain whether my sign-up was even processed, and as a newcomer, I'm feeling completely ignored.
City Health Centre & GP Practice
Tom R.
The front desk staff are completely useless. The physician consistently avoids meeting with me, and there's absolutely no leadership available to address my concerns.
City Health Centre & GP Practice
Jacob D.
Unquestionably the most incompetent medical professionals I've ever encountered. I naively believed switching my primary care provider to a downtown clinic would streamline my healthcare experience,..
City Health Centre & GP Practice
Joan J.
Thoroughly impressed by the swift and professional service, from the welcoming receptionist to the attentive healthcare professional and the helpful Boots employees.
City Health Centre & GP Practice
Caroline C.
I was directed to this service by my general practitioner since they were fully booked. My son was suffering from an extensive skin rash covering his entire body. I called early in the morning and..
City Health Centre & GP Practice
Rosie B.
The urgent care facility impressed me with its swift service and streamlined process, and the personnel were exceptionally friendly and supportive.
City Health Centre & GP Practice
Paul B.
Arrived at the location and was immediately greeted by Dorothia, who was absolutely fantastic! The front desk staff were equally impressive. I was called in for my appointment almost instantly -..
City Health Centre & GP Practice
Olivia M.
Completely ineffective. This hardly qualifies as a walk-in facility when they claim to have no availability, even though the place appears completely vacant.
City Health Centre & GP Practice
Aleksei B.
Utterly inept general practitioners who display zero awareness of previous prescriptions from their own team. Diagnostic specimens mysteriously vanish, and they subsequently deny ever having ordered..
City Health Centre & GP Practice
Mike C.
Thank goodness I encountered Kit, a compassionate and supportive staff member. Thanks to his assistance, I successfully secured a same-day appointment. Dr. Claire was equally proficient and..
City Health Centre & GP Practice
Pop P.
The medical team here is incredibly compassionate and dedicated, consistently delivering exceptional service. Throughout the past year, I've attended multiple appointments, and I've been..
City Health Centre & GP Practice
Ceren A.
A wonderfully pleasant blonde nurse assisted me today, drawing blood with exceptional gentleness and compassion! She truly deserves top marks. Unfortunately, every other aspect of the experience was..
City Health Centre & GP Practice
Benji A.
This establishment no longer functions as a walk-in clinic, despite repeatedly being labeled as such on their website. From my previous experiences with the service, I encountered no issues...
City Health Centre & GP Practice
Finn J.
This establishment is absolutely dreadful. The front desk staff are incredibly discourteous and hostile. When you attempt to communicate via email, they completely disregard your messages and..
City Health Centre & GP Practice
Wida N.
I was struggling with a severe respiratory infection while traveling, so I sought help at a local walk-in medical center. After consulting with NHS 111 and receiving guidance to visit the nearest..
City Health Centre & GP Practice
ANDREW M.
Why does this facility continuously promote itself online and inside Boots as a walk-in centre when it absolutely is not? It's actually an "urgent care hub" that refuses to treat patients without a..
City Health Centre & GP Practice
Charlie W.
The medical staff at this facility are genuinely compassionate and go above and beyond to ensure you receive the necessary care. They demonstrate remarkable empathy and create a welcoming..
City Health Centre & GP Practice
Helen B.
Steer clear of the 5-star reviews, they're completely fabricated. This place is a disaster. Contrary to their walk-in claims, it's anything but. Registering here will guarantee a nightmarish..
City Health Centre & GP Practice
yongyi w.
The front desk staff is friendly, and Dr. Jane provides excellent care and support.
City Health Centre & GP Practice
Abdullah M.