RC

Rob C. one year ago • From Google

Rating

Poor

Terrible service, great doctors, time to switch

After being a patient for over a decade, I was unaware of the subpar customer service until I switched healthcare providers and experienced what medical care should truly be like. The doctors and nursing staff have consistently been compassionate, professional, and supportive. However, the reception team appears disengaged and frequently treat patients discourteously, which is unacceptable in a client-facing position. Moreover, there seems to be a significant breakdown in communication between management and medical staff, as the advice provided by doctors often conflicts with the actual services available. After three months of navigating conflicting information and continuously changing policies, I was forced to seek care elsewhere. Remarkably, my new medical practice registered me within 24 hours, attentively listened to my healthcare needs, and promptly scheduled an appointment with a clear commitment to providing necessary support. I was stunned to discover how straightforward quality healthcare could be after 12 years of unnecessary complications. I've awarded two stars primarily in recognition of the genuinely caring medical professionals I've encountered over the years. The additional stars were forfeited due to poor customer service and extensive delays in receiving appropriate care. I strongly caution others against making the same mistake and remaining with a practice that fails to meet basic patient care standards. I want to be clear that this review is not seeking any personal resolution or management intervention. My sole purpose is to assist potential patients in making informed healthcare choices by sharing my experience, now that I have found superior medical support elsewhere.

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