Whitley House Surgery
Ace K. 7 years ago • From Google
Bad
Terrible service impossible to book an appointment
Completely revolting service. It's impossible to secure an appointment, even when arriving well before opening hours. Their phone system is an absolute nightmare. Call at 8 AM and within two minutes, they claim everything is fully booked. The next day, I was stuck on hold for 17 excruciating minutes, only to have a staff member claim she couldn't hear me and abruptly hang up. Another call, another 15-minute wait, and shockingly, no emergency slots were available. I'm left wondering how anyone manages to book an appointment here. The booking process is utterly broken, whether you try in person or by phone. To be fair, the reception staff are generally pleasant and seem to work under challenging conditions, and the hang-up was likely just an isolated incident. Nevertheless, trying to get an appointment here is an incredibly frustrating experience.
Called my ex-spouse as part of our monthly routine, and discovered he was in quite poor health. I contacted his medical practice, and the incredibly compassionate staff handled the situation..
Whitley House Surgery
ali (.
I've been attempting to schedule an appointment for three consecutive days now. Despite enduring the unbearable wait of being informed I'm caller number 30-plus, I persistently remained on hold...
Whitley House Surgery
Terri M.
After relocating to Chelmsford around twelve months ago, I switched medical practices despite having been with the same general practitioner since childhood. During this period, I've welcomed a baby..
Whitley House Surgery
David P.
Repeatedly attempting to schedule a consultation for my troublesome foot condition, I'm now experiencing cramping. When I called, they suggested over-the-counter remedies, which I've already tried...
Whitley House Surgery
Julia H.
I've been a patient at Whiteley house for an extended period, and I can confidently say I've never encountered a medical practice that demonstrates such consistent, compassionate care. Their..
Whitley House Surgery
Ritchie M.
I reached out this morning regarding hip issues and was greeted by a courteous receptionist who assured me a physician would contact me during the day. Impressively, the doctor called back within an..
Whitley House Surgery
David P.
Consistently wonderful for both my daughters and myself
Whitley House Surgery
Lynn J.
Welcoming employees and outstanding customer care!
Whitley House Surgery
Sandra M.
Welcoming establishment with courteous employees
Whitley House Surgery
mike n.
Received my second COVID vaccination today with exceptional care. The volunteers and medical team were incredibly supportive and friendly. Convenient parking right across from the health center made..
Whitley House Surgery
Mary C.
I feel incredibly thankful to have Whitley House as my medical practice. The front desk staff are wonderfully welcoming and competent, and Dr Monsell is truly exceptional. I'm uncertain how I would..
Whitley House Surgery
Geoffrey T.
I received my second COVID vaccine dose on May 11th, and I was once again struck by the incredibly professional and welcoming approach of the staff. They truly excelled at creating a calm and..
Whitley House Surgery
Julie F.
As a recent addition to this medical practice, I've consulted with two physicians, and both have been exceptional. They've demonstrated remarkable patience and meticulousness, which has given me..
Whitley House Surgery
Carl H.
The primary issue stems from my daughter experiencing an astounding 24 bouts of tonsillitis within a single year. The administrative staff was supposed to forward hospital documentation about the..
Whitley House Surgery
Andrew H.
This medical practice is exceptional, consistently demonstrating an unwavering commitment to providing top-notch patient care. Kudos to Whitley House Surgery for their outstanding service and..
Whitley House Surgery
Kay S.
Dr W. Bentley stands out as the most compassionate, empathetic, and warm-hearted general practitioner I've ever encountered. Without a doubt, he ranks among the top doctors at this medical practice...
Whitley House Surgery
M W.
The personnel were exceptionally courteous and welcoming. Scheduling an appointment was always a smooth and hassle-free process. This establishment absolutely merits top-tier recognition.
Whitley House Surgery
Leigh S.
Got my second COVID shot this afternoon. The staff handled everything efficiently and added some lighthearted moments to make the experience pleasant.
Whitley House Surgery
Susan D.
I've been receiving medical care at Whitley House for nearly four decades and have consistently experienced their compassionate approach. The practice continuously evaluates its operations to..
Whitley House Surgery
Annie A.
I'm truly thankful to have WH as my neighborhood medical practice. Every physician and team member delivers exceptional service, and their recently upgraded telephone system has significantly..
Whitley House Surgery
Maxina W.