AK

Ace K. 7 years ago • From Google

Rating

Bad

Terrible service impossible to book an appointment

Completely revolting service. It's impossible to secure an appointment, even when arriving well before opening hours. Their phone system is an absolute nightmare. Call at 8 AM and within two minutes, they claim everything is fully booked. The next day, I was stuck on hold for 17 excruciating minutes, only to have a staff member claim she couldn't hear me and abruptly hang up. Another call, another 15-minute wait, and shockingly, no emergency slots were available. I'm left wondering how anyone manages to book an appointment here. The booking process is utterly broken, whether you try in person or by phone. To be fair, the reception staff are generally pleasant and seem to work under challenging conditions, and the hang-up was likely just an isolated incident. Nevertheless, trying to get an appointment here is an incredibly frustrating experience.

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