The Village Surgery
EA
Eugenia A. 11 months ago • From Google
Average
The service has clearly gone downhill from its previously satisfactory state. I encountered an initial problem unrelated to war wax, but the receptionist was adamant that I see the pharmacist instead of a clinician. Despite my attempts to explain my issue, she continually interrupted and would not listen. Ultimately, I conceded to seeing the pharmacist due to her persistent insistence (a recurring problem with this particular staff member). It's evident that some reception staff are more accommodating than others. The pharmacist examined me at midday and confirmed an infected spot, but provided no treatment. By evening, the condition had deteriorated to the point where I could barely open my mouth. I contacted 111 and was directed to an emergency clinic late at night, where I was prescribed antibiotics. Frustratingly, I could not obtain the medication so late, resulting in a treatment delay exceeding 24 hours! This is the 21st century, and the delay could have been avoided with an earlier appointment. Are we to hold the healthcare system accountable for such inefficiencies???
Banaris B.