AO

Alison O. one year ago • From Google

Rating

Bad

Terrible service leads to urgent cancer pathway switch

After multiple failed attempts to secure an appointment since January, I requested a nurse consultation to investigate potential cervical cancer, anticipating they would quickly escalate my concerns to the GP given my health changes. However, their response was dismissive - suggesting I simply be more assertive when booking appointments or consider getting seen while traveling in Spain or Turkey! Subsequently, I called back regarding a repeat prescription submitted days earlier, only to be informed it wasn't processed because I require a medication review. Isn't it standard procedure to proactively contact patients about medication reviews instead of blocking requests without communication? The final frustration came when even the helpful receptionist couldn't locate any records of my previous nurse tests. Having worked in the NHS for over two decades, I'm profoundly disappointed by the substandard care. As a result, I've transferred to a new GP practice, where I was immediately placed on the urgent two-week cancer screening pathway.

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