The Laurels Surgery

This medical facility has become incredibly hazardous to your well-being, with scheduling appointments being virtually impossible regardless of your medical condition or severity of symptoms. If you..

Attempting to secure a medical appointment has been an absolute nightmare. Monday morning at 8:30, I began repeatedly dialing, enduring over 12-minute hold times only to be disconnected by a..

Based on our personal encounters, our interactions with this medical practice have been entirely satisfactory. We've consistently been able to secure physician consultations when necessary or been..

If I could award zero stars, I absolutely would. The surgical practice is absolutely atrocious. There are no physicians available and no way to schedule appointments. The manner in which they've..

I'd rate this abysmal healthcare facility with zero stars. They should be shut down due to their complete inability to manage patient care and workload. During my appointment, I encountered a nurse..

I overheard a receptionist repeatedly lying to phone callers, claiming only one doctor was available today and suggesting they call back tomorrow, while simultaneously telling waiting room patients..

I've been a patient at this general practitioner's office for quite some time. While the doctors themselves are fine, the lack of deaf awareness training is appalling. Staff members display..

Heartfelt appreciation goes to Sarah at Boots for her outstanding help in managing my mother's prescription needs. Her exceptional service has been truly remarkable, and we are incredibly thankful..

Scheduling an appointment here is incredibly challenging. Lately, their phone service has become unbearable - you wait on hold for what feels like an eternity, only to have the call persistently..

Appalling medical procedure, with the front desk staff being courteous. However, when the physician finally returns the call—after a delay of approximately 4 to 5 days—my partner is deeply..

This establishment is completely useless. I spent an entire week attempting to schedule an appointment, and when I finally managed to connect with someone by phone, they instructed me to call back..

I followed my physician's recommendation to schedule a home consultation due to my intense migraines. My medical condition prevents me from traveling to the clinic in person. Upon calling at the..

I'd award zero stars if possible. The older reception staff (specifically at Glan Clwyd, who've been called bulldogs) consistently fail to forward crucial hospital correspondence and claim no..

Enjoyable experience. Friendly and personable employees who brought some lightheartedness to the interaction. The facility has a contemporary, well-maintained appearance. We appreciated being..

Underwent ear syringing due to significant blockage. Grateful for the procedure and its effectiveness.

Terrible establishment that consistently causes nothing but headaches and frustration at every turn

Absolutely dreadful medical practice with a completely broken system and abysmal customer service. The front desk staff operate like defensive shields, constantly manufacturing reasons to prevent..

I called early in the morning and encountered an incredibly frustrating experience. After making 52 separate attempts to even enter the telephone queue, by the time I finally got through at 8:23am,..

Attempting to book an appointment here is an absolute farce. From 8:00 AM, you're met with nothing but constant busy signals, and on the rare occasion you actually connect, they're completely..

scheduling here is an absolute nightmare. seems like you need to be on death's doorstep just to secure a consultation with a healthcare provider.