GL

Gavin L. 3 years ago • From Google

Rating

Bad

Terrible service leaving patient in unbearable pain

I am experiencing intense discomfort following my colorectal radiation treatment. Central Surgery offered me nothing more than a distant telephone consultation, scheduled two weeks from now. The receptionist appears to have minimal English language skills, struggles with basic computer operations, and seems unfamiliar with the medical staff's names. Even more concerning, this untrained individual is inexplicably tasked with patient triage. My only viable option is to seek emergency department care. The single-star rating is overly generous. I cannot possibly recommend this facility. The NHS assessment of "In need of improvement" is a remarkable understatement of their inadequacies.

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