SL

Susan L. 10 months ago • From Google

Rating

Bad

Terrible service led to dangerous medical delay

I contacted trinity around 5 pm on Tuesday, describing my symptoms and was assured the information would be forwarded to the appointments team. Due to their frustrating 48-hour rule, I received no response, and as my condition worsened, my granddaughter had to call an ambulance. While lying in the hospital ward on Thursday, I shared my experience with fellow patients about this ridiculous waiting period. Surprisingly, at around 5:15 pm, I received a call from a woman asking if I was Mrs. L. When I confirmed, she stated that trinity medical could offer me an appointment that very evening and asked if I could arrive within an hour. I explained that, having just undergone keyhole surgery at Pinderfields, I couldn't leave. Her response was pathetically dismissive, merely uttering a weak "I hope you get on okay" before hanging up.

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