VB

Verity B. 2 years ago • From Google

Rating

Poor

Terrible service led to missed shingles diagnosis

This medical practice has significantly declined in quality. Booking an appointment now requires a phone call instead of online scheduling. I contacted the doctor twice regarding neck, shoulder, and arm pain. Initially, they dismissed it as a muscular issue and recommended pain medication. During my second call, I had developed a terrible rash extending from my neck down my arm. The physician suggested the pain could persist for two weeks and offered stronger painkillers, but consistently refused to schedule an appointment. After enduring five days of excruciating discomfort, I went to the emergency room and was diagnosed with Shingles. I'm hoping the medication will provide immediate relief and prevent long-term complications. I am definitively leaving this practice. Now, experiencing shingles symptoms for the second time, I requested antiviral medication but was denied due to the requirement of an in-person appointment which they could not provide. Am I expected to suffer through shingles complications and pain again because of the surgery's complete lack of compassion and medical responsiveness?

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