The Town Centre Practice

Utterly unprofessional staff with a complete lack of customer service, the receptionist appeared totally disinterested and unmotivated in her role. Upon arriving and mentioning my 111 referral, both..

I'd rate this place zero stars if I could. Despite being designated as an urgent care facility for 111 after-hours appointments, they consistently fail to handle patient referrals, always claiming..

Stranded outside for nearly a quarter-hour past my scheduled 10:30 pm meeting, with darkness surrounding me, while the security personnel was sound asleep. I pressed the buzzer repeatedly, at least..

Although wait times may not be controlled by the staff or resource limitations, the quality of service certainly is. The receptionists have seemingly grown so accustomed to their environment that..

I visited the walk-in clinic today and was impressed by the swift service and exceptional staff. The medical professionals were incredibly kind and attentive throughout my entire experience. Their..

Absolutely top-notch. The reception and nursing staff were incredibly kind and supportive. They truly merit a rating beyond the standard five-star scale ⭐️⭐️⭐️⭐️⭐️

Yesterday I contacted 111 and was directed to this walk-in centre since they're unresponsive by phone. However, the nurse (a Filipino male) rudely prevented me from seeing the doctor, despite having..

The front desk staff were delightful and I was quickly attended to as scheduled. Nonetheless, the so-called "physician" was utterly ineffective, comparable to attempting to consume soup with a..

Attempted to reach out via phone for 48 hours straight, with calls continuously ringing unanswered. Completely squandered my funds on these futile communication attempts. Scheduling a telephone..

Subpar service and a clear lack of professionalism plague this medical practice. They are critically understaffed, causing significant delays in scheduling GP appointments and an excessively lengthy..

I was directed to this medical facility by 111 with an unwell 10-week-old infant. Despite my scheduled 6:30pm appointment, by 7:10pm I had not yet been seen. Having a young, unvaccinated baby..

Would rate zero stars if possible. Referred by 111 with my sick child, only to be brushed off during triage and informed no physicians were available due to no appointments. This was supposed to be..

I contacted the medical office on Monday, and they informed me I should expect a call from the doctor this evening, but no communication has been received at all.

Quick entry with zero wait time. Welcoming and pleasant employees.

I wasted an entire morning stuck on hold - after waiting for 4 grueling hours, my call abruptly dropped! I'm utterly astounded that in our modern era, businesses can continue to provide such..

Personnel demonstrated a lack of professionalism and courtesy during my interaction.

I visited the clinic due to chest discomfort, and the physician claimed there was nothing wrong, dismissing it as merely a cough??? Subsequently, I went to the Emergency Department, where they..

I visited the Chapel Street Luton Urgent Treatment Centre with my son at 11:30, referred by 111 due to his serious illness. After waiting for an hour, I approached the receptionist to inquire about..

I approached this procedure with significant emotional distress and apprehension, but Dr. Sherpal completely transformed my experience. She was attentive and thoroughly explained all possible..

Another disheartening instance of wasted public funds 💸 Employees appear demoralized, the entrance remains closed, and patients are compelled to broadcast intimate medical concerns through a..