Porter Brook Medical Centre

A truly reassuring journey navigating complex health concerns alongside a physician who exudes credibility and professionalism, providing a sense of security and transparency while guiding you..

I was scheduled for an in-person consultation at Porter Brook, and they sent me a text message just an hour prior to cancel, instead of calling me directly. They informed me that my appointment had..

Getting an appointment here is an absolute nightmare. The waiting lines are endless, and you're frequently either dismissed or met with an automated message stating no staff is available. I'm..

Completely futile when it comes to scheduling, there are zero available slots - and by zero, I mean they consistently advise you to call back next week, only to repeat the same frustrating cycle. I..

Totally mind-blowing medical procedure for drug users - they'll cater to your every whim and grant whatever request you make.

I waited an agonizing 28 minutes on the line, desperately trying to schedule an appointment, only to have the call abruptly terminated the moment someone finally picked up. I've never encountered a..

Visited the clinic this morning for a blood draw with Leanne. The procedure was smooth and professional, leaving me with a positive impression.

I desperately wish I could assign a rating of zero or even negative five due to their unprofessional approach and complete lack of compassion. It seems more practical to simply avoid seeking..

Scheduling a consultation can be challenging, which seems to be a common issue across medical practices these days. Despite this, I consistently find the personnel to be accommodating and supportive.

My spouse and I have been long-standing patients at this medical clinic for decades. We are both senior citizens past 75 years old. Throughout this time, my husband has received outstanding..

Terrible experience. Scheduling an appointment is a nightmare. They misled me during our phone conversation, claiming a transfer of care from another hospital to Royal Hallamshire was unfeasible,..

Discriminatory and offensive receptionist displaying racist behavior. Absolutely terrible customer service! Completely unresponsive to patient concerns and dismissive of complaints. Steer clear of..

Despite longer wait times for staff over the recent five years due to personnel shortages, the quality of care and treatment I receive remains exceptional. Whenever I've needed urgent attention,..

Treated like I was invisible at reception, they couldn't be bothered to even acknowledge me or ask who I was! The staff were incredibly cold and unwelcoming. To make matters worse, I'm now unable to..

During my two-year tenure as a patient at this practice, my experiences have been remarkably varied. I've attended two appointments - a smear test and a GP consultation - both of which were..

Trying to schedule a visit here is impossible when their phone system drops calls and their online booking is non-functional. What a complete joke of a scheduling process.

Throughout my four-decade journey as a patient at Porterbrook, I've witnessed the immense challenges facing the National Health Service. Yet, even amid these significant challenges, I have..

Excellent medical professional who genuinely makes an effort to address your health concerns comprehensively. Much appreciation.

Dr Mike Thackray stands out as an extraordinary primary care physician. He truly listens and demonstrates sincere compassion for his patients' health. His commitment to patient care is remarkable,..

My partner has been struggling with intense stomach discomfort for an extended period, constantly shuttling between medical facilities. Today, the general practitioner's advice was to simply "watch..