City Health Centre & GP Practice
CC
Caroline C. 3 years ago • From Google
Bad
I was directed to this service by my general practitioner since they were fully booked. My son was suffering from an extensive skin rash covering his entire body. I called early in the morning and found only four people ahead of me in the phone queue. The receptionist I spoke with was dismissive and unfriendly. She stated that my son's name would be added to the nurse's triage list and that she would return my call within 30 minutes. However, I waited the entire day without receiving any callback. This is completely unacceptable, as a widespread skin rash could potentially signal a serious medical condition in a child. Fortunately, my husband's workplace provides private health insurance, which we utilized to secure a doctor's appointment later that same day.
Hilda T.