Brownlow Health @ Marybone
PC
Phoebe C. 2 years ago • From Google
Bad
If I could assign a rating lower than zero, I would. I developed a serious allergic reaction on my right arm - red, swollen, painful, and hot, which turned out to be Cellulitis! When I called on August 7th in the morning, the receptionist only focused on my supposedly outdated address, insisting I needed to update it to continue receiving care. I explained that I had already done this online last year, but she claimed the system information was incorrect and that I must personally visit the GP to amend it. She provided no appointment and simply directed me to complete an online consultation, which I had already done twice without success, with the website repeatedly referring me back to the GP. I went to Boots, thinking it was an allergy, and purchased some hay fever tablets, but they did nothing to reduce the swelling. By the second day, I was running a fever, and my muscles, lymph nodes, and bones were so stiff that I could barely move my right arm. Fortunately, I recalled registering with another GP when I first moved to Liverpool, despite not having been with them for years. I called them Tuesday morning, and unlike the previous practice, they didn't mention address issues or online consultations. Instead, they immediately booked me an appointment at 11am. The GP confirmed I had Cellulitis and warned it was life-threatening. I was utterly disappointed that the Marybone reception had been more concerned with my address than my potentially critical medical condition.
Lee C.