Royal Crescent Surgery
EO
Elizabeth O. one year ago • From Google
Bad
Having recently relocated to gl51 3BE, I was recommended to visit Royal Cresent Surgery. In hindsight, I should have researched their ratings, but I trusted the advice given. I was suffering severely from renal colic, a long-standing medical issue, and had previously undergone renal corrective surgery. After multiple attempts to secure an appointment, I was offered a slot 6 months down the line. Being told this was the only option, I accepted. On the day of the appointment, early in the morning, I had to cancel due to intense kidney pain. My cancellation was complicated by limited financial resources and lack of support, making transportation difficult. My vision was deteriorating, and I used my last funds to take a taxi to the opticians, as I couldn't cycle due to my health issues. At the opticians, I received an urgent letter for the GP surgery, highlighting an emergency with excessive blood behind my eyes. Upon arriving at the surgery and presenting the note, the receptionist repeatedly glanced between the letter and her watch before smugly announcing they were closed and no further assistance was possible. Shocked and feeling my life was at risk, I left and went to A&E Cheltenham. Initially told it was a minor injury, I insisted on the urgency. A nurse suggested an eye department appointment for the following morning. After that visit, I received a call from the GP surgery offering an appointment in late December, citing my previous cancellation. Despite explaining my critical condition and inability to travel, I was coldly told no alternative options existed. Within minutes of this call, I suffered a severe stroke and clinically died in front of my son, who had called an ambulance. My healthcare journey was ultimately determined by professionals who failed to recognize an emergency and denied me proper care. I survived, but my life has been irreparably altered. I share my experience as a warning: do not blindly trust healthcare providers. Be proactive, advocate for yourself, and understand that professional qualifications do not guarantee compassionate treatment. The system judged me unworthy based on my circumstances, stripping away my fundamental right to appropriate medical care. This experience reveals a dangerous disconnect between medical expertise and genuine patient support.
Becky W.