RG

Ray G. 3 years ago • From Google

Rating

Bad

Terrible service nightmare at woodlands medical centre

Edit 5/5/2023 I wasted an hour and a half attempting to obtain my blood test results, making three separate calls. During the first call, I was number 16 in the queue, the second time number 7, and the third time number 8. Each call abruptly disconnected, leaving me on a dead line and unceremoniously hung up. My criticism of this utterly chaotic system remains unchanged. People are literally dying out there!!! My original review. Getting through to them is nearly impossible, comparable to calling the police's non-emergency number. After moving from Dr. Sharma's practice at South Chadderton to Woodlands Medical, the service has deteriorated dramatically. They're scheduling appointments without my consent and then criticizing me for not attending, despite me never making these appointments. They lecture me about cancelling via text, seemingly oblivious that I rarely have time to check messages, and what about patients without mobile phones? They desperately need to improve their operations. Additionally, the Asian receptionist is incredibly rude and displays zero phone etiquette whatsoever...😱

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