Woodlands Medical Practice
Ray G. 3 years ago • From Google
Bad
Terrible service nightmare at woodlands medical centre
Edit 5/5/2023 I wasted an hour and a half attempting to obtain my blood test results, making three separate calls. During the first call, I was number 16 in the queue, the second time number 7, and the third time number 8. Each call abruptly disconnected, leaving me on a dead line and unceremoniously hung up. My criticism of this utterly chaotic system remains unchanged. People are literally dying out there!!! My original review. Getting through to them is nearly impossible, comparable to calling the police's non-emergency number. After moving from Dr. Sharma's practice at South Chadderton to Woodlands Medical, the service has deteriorated dramatically. They're scheduling appointments without my consent and then criticizing me for not attending, despite me never making these appointments. They lecture me about cancelling via text, seemingly oblivious that I rarely have time to check messages, and what about patients without mobile phones? They desperately need to improve their operations. Additionally, the Asian receptionist is incredibly rude and displays zero phone etiquette whatsoever...😱
Quick service with minimal wait times to see the physician
Woodlands Medical Practice
Peter A.
The front desk staff consistently demonstrate excellent customer service, offering friendly and supportive assistance at every interaction.
Woodlands Medical Practice
Karen M.
I've received outstanding care from Woodlands, especially from Dr Kemp, who has been truly exceptional. Although there was a bit of a wait for my non-urgent phone consultation, Dr Kemp promptly..
Woodlands Medical Practice
Abdul M.
I had to take time off work and pull my kids out of school early for a travel vaccination, only to have the appointment suddenly cancelled. The reception staff member showed zero empathy, displaying..
Woodlands Medical Practice
lucky p.
This GP surgery is absolutely terrible, securing an appointment feels nearly impossible, and the receptionists behave like aggressive gatekeepers. Their phone manner is consistently hostile and..
Woodlands Medical Practice
phil H.
The medical team here is exceptional - the physicians and nursing staff are incredibly compassionate and attentive, creating a truly comfortable environment. They genuinely listen and make patients..
Woodlands Medical Practice
LEANNE C.
Consistently helpful, courteous, and providing top-notch assistance with a friendly approach
Woodlands Medical Practice
Linda O.
A huge shout-out to Shannon! She was absolutely amazing and compassionate while helping me resolve my husband's medication issue tonight. Shannon truly went the extra mile to provide exceptional..
Woodlands Medical Practice
Dean H.
Terrible experience. The front desk staff are incredibly rude and unwelcoming, making it nearly impossible to schedule an appointment with a doctor when you're genuinely unwell. While the physicians..
Woodlands Medical Practice
Susan G.
Finished medication assessment. Outstanding interaction
Woodlands Medical Practice
Paul M.
The team here is incredibly welcoming and supportive, consistently going above and beyond to provide assistance. Medical professionals are easy to talk to and offer genuine comfort. Dr Thompson and..
Woodlands Medical Practice
Chloe H.
The absolute worst medical practice I've encountered. They appear to function by their own bizarre standards, completely divergent from other healthcare providers I've experienced. The front desk..
Woodlands Medical Practice
N I.
This medical practice is absolutely terrible! I consistently attempt to call precisely at 8am, but the waiting time is always excruciatingly long, often requiring around 60 minutes just to reach the..
Woodlands Medical Practice
Paul W.
Jo was incredibly courteous and provided excellent assistance. Much appreciation for the help.
Woodlands Medical Practice
Ultimatepetsquad 1.
I've been a patient at this medical practice for quite some time now. The reception staff are consistently welcoming and pleasant, with Brooke and Helen being particularly standout employees who..
Woodlands Medical Practice
Adam G.
Whenever I attempt to schedule a consultation with my physician, I'm consistently informed that no appointments are accessible and booking is impossible. Despite experiencing significant discomfort,..
Woodlands Medical Practice
A B.
I've been bringing my kids to this medical practice for an extended period, and we've consistently been satisfied with the treatment we've experienced. While booking appointments can sometimes be..
Woodlands Medical Practice
Stephen C.
The consolidation of these medical practices has been an absolute disaster. Despite widespread awareness of NHS budget constraints, the shambolic administration and management, combined with..
Woodlands Medical Practice
Pat C.
Eaves Lane medical center has exceptional staff who go above and beyond. No request is too challenging for them, and they truly set a high standard for patient-centered care. Other healthcare..
Woodlands Medical Practice
Dave C.
I consistently utilize the digital inquiry channel and have invariably received a reply by the next day. The personnel are welcoming and easy to engage with, particularly Helen and Lauren. I've..
Woodlands Medical Practice
katie y.