Esplanade Surgery

The medical practice seems intentionally distant from patient engagement. Ever since the pandemic, they've adopted a detached methodology, and my sense is that if their initial interventions fail to..

Due to my oversight, I depleted my standard medication supply during the weekend. I submitted an online refill request and designated it as high priority. The pharmacy processed my order first thing..

The practice nurses do a wonderful job. The struggle to obtain a GP appointment is not acceptable. The reception staff/trained patient advisors are generally unable to offer appointments as these..

Endless administrative challenges create a truly frustrating patient experience. Accessing medical care requires navigating numerous complex obstacles, though the clinical treatment itself proves..

I hadn't visited a medical professional in quite some time, but today required an urgent consultation regarding a possible infection. This morning's call revealed they've implemented a queuing..

I've experienced top-notch medical attention from both the physicians and supporting personnel at the Esplanade Surgery located in Ryde.

I was forced into an unsatisfactory eConsult on Tuesday the 26th. They promised to contact me by Monday 30th at 6:30pm to schedule an appointment, which they failed to do. After persistently..

Arrogant, condescending, and discourteous staff. Despite the known challenges within the NHS, it's evident the employees never experience their own healthcare system. Not everyone can afford private..

I deeply appreciate the timely and considerate care I've received, especially given the current strain on NHS resources. The medical staff have been exceptional in their communication, taking time..

Spent ages on hold, only to receive minimal assistance. The service has definitely gone downhill compared to previous experiences.

The E-Consult system completely failed to address my needs, and I was redirected to contact the medical practice by phone. After enduring a lengthy 15-minute wait, I was simply instructed to return..

Navigating the bureaucratic gauntlet at the medical center's front desk feels like an impossible mission - you practically need to be six feet under just to secure an appointment with your primary..

As someone with a full-time job, I find it incredibly frustrating that over the past couple of years, securing a doctor's appointment or consultation has become an arduous battle. The moment the..

Opted to transfer my medical procedure elsewhere due to experiencing sluggish service and highly discourteous staff behavior

Securing a medical consultation at this practice seems virtually impossible.

Dr. Gove is absolutely phenomenal and provides top-notch care. I was completely satisfied with the surgical procedure, and my entire experience was exceptional.

Absolutely terrible customer experience. Stuck waiting first in line for nearly three-quarters of an hour, ultimately forced to abandon my attempt to get assistance due to the excessive wait time.

Concise yet clear, this medical practice has significantly deteriorated. The front desk staff I've recently interacted with comes across as curt, unsympathetic, and frankly, somewhat discourteous..

The automated greeting claiming progress beyond the COVID era is laughably ironic, as this medical facility seems to have regressed rather than advanced. While the physicians themselves demonstrate..

A massive shout-out to the incredible team at this medical practice who examined my facial wounds after an unfortunate tumble near the Hoverport on Monday 20/03/23. My companion stepped in and..