SK

Sasi K. 2 years ago • From Google

Rating

Bad

Terrible service putting my child's health at serious risk

We've been with this GP practice since 2016, but the service quality has dramatically declined recently. It's nearly impossible to secure appointments, even for urgent pediatric situations. The reception staff consistently redirect us to online forms, expecting a callback from the GP. Recently, we were sent back from Kingston hospital's Emergency Ward with instructions to show our 8-year-old daughter's ECG report to our GP and request continuous 24-hour monitoring due to her critical condition. Her pulse is reaching 140, she's experiencing severe chest pain, constant shivering, and recurring breathing difficulties. We're extremely concerned, yet the GP is proposing an appointment a week from now - is this a serious approach to healthcare? With no viable alternatives, we're forced to return to A&E or seek private medical care. This situation completely undermines the purpose of being registered with this GP practice.

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