IO

Imara O. one year ago • From Google

Rating

Bad

Terrible service ruins patient experience at cedar practice

Throughout my decades-long relationship with Cedar Practice, the quality of service has steadily declined. Last Thursday, I arrived for my 9:00 AM appointment and believed I had checked in by 8:50 AM. However, the receptionist was engrossed in conversation with a coworker and completely overlooked my check-in, leading to a 30-minute unnecessary delay. I was unaware of this oversight until I approached the desk again. When I discovered the error, she merely apologized and informed me I would be seen after another patient, which further extended my wait time. This unprofessional behavior caused me to be late for work, resulting in workplace reprimands and ruining my entire day. Instead of focusing on their professional responsibilities, the staff appears more interested in idle chatter. Such incompetence is totally unacceptable, and I am now thoroughly discouraged from returning to this practice.

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