JR

Julia R. 2 years ago • From Google

Rating

Bad

Terrible service ruins patient's urgent medical visit

I experienced a frustrating situation where my husband's appointment was abruptly cancelled due to a parking blockage that prevented his timely arrival. He was forced to wait behind three other people only to be informed that his appointment was no longer valid. It's incredibly disheartening when you make every effort to arrive on time, yet external circumstances beyond your control result in such an inconvenient outcome. The lack of understanding and flexibility is disappointing, particularly when the delay is not the patient's fault. A more compassionate approach would be greatly appreciated in handling such unavoidable situations.

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