Pinfold Medical Practice

Caught my health issue early, well before any signs appeared - truly preventative care. Dr. Bond and Dr. Brockhurst were exceptional in their approach 👌

The phone representative lacks empathy and professionalism. When I was having difficulty articulating my concerns, she accused me of being aggressive, which undermined my ability to communicate..

Absolute zero rating would be my preference if possible. I've spent the entire week attempting to secure an appointment, constantly encountering busy lines or complete booking unavailability. After..

Call time 10:14 14/08/2023 Disconnecting a call while the customer is still mid-sentence is absolutely unacceptable. This is particularly egregious considering the extensive wait time required just..

I went to the medical clinic to submit my kidney stone sample for analysis, hoping to assist my doctor in determining the most effective treatment approach. The receptionist was incredibly unhelpful..

Exclusively offering same-day scheduling, with zero online booking options, I spent an excessively long time—over 60 minutes—on hold, only to be informed that no appointments were accessible. As a..

I've been dealing with my Heliobacteria for quite some time, and after a period of remission, I believe it has resurfaced. My initial breath test was scheduled for 02/06, then postponed to 18/06,..

The facility is experiencing a critical deficiency in essential medical supplies, and the personnel demonstrate a notable lack of professional engagement. Leadership is not meeting the requisite..

Absolutely appalling treatment by this healthcare provider who denied my mentally unwell daughter her prescription medication, solely based on repeated false claims from someone calling emergency..

This medical practice is incredibly frustrating with its appointment booking process. They completely refuse to offer any booking slots through the NHS app, forcing patients to call in manually. The..

I arrived for my scheduled blood test but still had to wait an additional 20 minutes, and the receptionist Yasmeen is incredibly unprofessional and consistently displays this behavior. A patient..

The appointment process is a complete nightmare. Every morning, I'm stuck waiting on hold from 8am for 30 minutes, only to be informed that no slots are available and to try again tomorrow—which..

Absolutely dreadful service. Medication delivery is consistently delayed, leaving me without my slow-release morphine for pain management for nearly a week. The medical staff, including doctors and..

I attempted to schedule an appointment by phone on multiple occasions. During my initial attempts, starting at 8 AM, I was told no physicians were available. On my second try, calling 29 times from..

Blood draw on 4/7/2023. This was hands down the most comfortable blood test I've experienced. While blood tests are typically not too painful, this phlebotomist was exceptional - I truly didn't feel..

Recently relocated from Dishley Grange due to their abysmal service (appointment booking was impossible). Pinfold Medical Centre is a complete game-changer! The physicians are warm and attentive,..

What level of unprofessionalism exists among the receptionists at this supposedly professional medical centre? While the physicians themselves are courteous and supportive, the front desk staff are..

Reception staff are complete emotional wrecks Constantly moody and oversensitive around the clock

The front desk staff seem to think they're some kind of elite gatekeepers, acting all high and mighty despite having zero actual authority.

My initial encounter was far from pleasant, thanks to Jasmeen at reception who consistently appeared irritated and ill-tempered. To begin with, they managed to misspell my name three times...