CP

Carrie P. one year ago • From Google

Rating

Bad

Terrible service saved by one compassionate doctor

I am utterly bewildered. The appointment process is a nightmare from start to finish. Booking a slot feels like an insurmountable challenge, and even after securing one, you're left waiting over an hour on the day of your appointment. After enduring the consultation, I was handed a referral with an astounding 5-6 year waiting list. When discussing potential self-treatment, I suggested the doctor follow GMC guidance for a bridging prescription. Their response? "Let me ask my GP and get back to you." Nine days of silence followed. As a lawyer, I cannot afford to invest countless hours in a process that the GMC guidelines clearly demonstrate as complex. I am absolutely stunned by the surgery's blatant disregard for my time and their apparent lack of duty of care. I am devastated. UPDATE: Dr. Isdal on Oxford road was a revelation. Incredibly kind, compassionate, and adept at handling challenging situations. She is truly an exceptional doctor who treats patients as individuals, not mere statistics. I left feeling genuinely heard and valued. Please convey my heartfelt appreciation to her.

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