FM

Farha M. one year ago • From Google

Rating

Bad

Terrible service saved by one compassionate employee

0 STAR. I'm adding this review on top of my previous one, as requested by staff after my initial complaint. I ultimately left the practice due to persistent communication issues and a non-functional app. The physiotherapist was extremely rude and unprofessional, even hanging up on me. A staff member even made an inappropriate comment about prioritizing my concerns based on my religious background (which was untrue). My entire family has now registered elsewhere, including relatives in the area. This practice is run by incompetent, neglectful, and unprofessional individuals. I want no further contact from them and note that my medical issues remain unresolved. However, I received an unexpected call from Nurgess, who thoroughly reviewed my file and recognized the neglect I had experienced. She proactively reached out to reassure me that my concerns would be addressed. I genuinely appreciate her extraordinary efforts to potentially prevent me from changing healthcare providers. I believe every medical practice should have an employee like her who demonstrates such commitment. While my pain persists :), I now feel more at peace knowing I will receive proper medical attention.

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