Park Lane Surgery

Yesterday, I found myself in a dire situation, struggling to breathe due to my asthma. I spent nearly two hours on the phone, waiting to speak with a receptionist at my surgery, only to be told no..

I was in dire need of seeing a GP, desperately seeking a referral while battling intense joint pain that wasn't muscle-related. Initially, I was puzzled when given a physiotherapy appointment,..

I've been stuck waiting for a consultation for nearly a month now. This is absolutely ridiculous!!!

I spent countless attempts trying to connect with the clinic to obtain my lab results. The front desk staff are indeed courteous. However, since COVID-19, I've only managed to have one satisfactory..

I've been to this medical practice multiple times. The front desk staff member was exceptional, courteous, and supportive. The nurse I saw was warm and considerate. After reading other reviews, I..

This medical practice used to be top-notch! However, since COVID-19, it has steadily deteriorated! For three years, I've been unable to consult a physician! The occasional telephone consultations..

The employees, including administrative and medical personnel, are exceptionally friendly and supportive. I've consistently found that scheduling runs smoothly, and appointments occur precisely as..

Completely unacceptable service - scheduling an appointment is a nightmare. Steer clear of this place if you have any hope of securing a timeslot, as it's essentially futile.

I went to get my combined Covid and Flu vaccination. Surprisingly, the reception area was nearly vacant. As a result, I was processed extremely rapidly. In pre-pandemic times, I would have likely..

I visited the clinic for my son's vaccination with nurse Emily, and she was absolutely fantastic. Her demeanor was warm, composed, and efficient - exactly what was needed during a potentially..

Placed on hold for a consultation, call dropped after nearly 40 minutes of waiting. When I finally connected, I was instructed to ring back the following day to check appointment availability...

If I could rate this experience lower than the minimum, I absolutely would. The medical professionals are top-notch, but actually securing an appointment with them is incredibly challenging. The..

Utterly unprofessional and inept across the board. The receptionist abruptly terminated our phone conversation. My prescription request vanished, and upon locating it, they claimed it was sent to..

Many individuals fail to appreciate the complex behind-the-scenes operations of a bustling medical practice. It demands extraordinary collaborative effort and involves precise, challenging tasks...

Recently, after spending two months back home for the holidays, I returned and attempted to order my medication. To my dismay, the system completely failed to recognize me! I was abruptly ejected..

Consultation for asthma assessment post-respiratory infection and antibiotic treatments with Emily was efficiently coordinated. The community health team swiftly arranged a consultation at Hertford..

The communication at this medical practice is abysmal. After my doctor ordered blood tests, an abnormal result emerged, and I was forced to endure a three-week wait for an appointment. They..

The entire appointment scheduling process is a complete mess. Their online booking platform quickly fills up and closes, leaving patients frustrated. When I attempted to schedule an appointment by..

Absolutely awful. I have been at this surgery for 25 years. It has gone downhill miserably over the years, particularly the last 10. There used to be wonderful lady GP's who I felt comfortable with..

Getting medical care at this facility has become incredibly challenging. My spouse and I have repeatedly attempted to schedule appointments through their online system, but every time slots are..