The Elizabeth Courtauld Surgery
KC
Kelly C. 3 years ago • From Google
Bad
Contacting this medical practice by phone is nearly impossible. When you finally get through, either all appointments are booked or the non-medical receptionist dismisses your urgent health concern as non-emergent, advising you to call back later. I ultimately had to visit the emergency department just in time! This morning, after making 60 separate attempts to call, I managed to connect and was initially 25th in the queue. After a long wait, I reached position 4 when the call abruptly disconnected. Frustrated, I redialed and found myself back at position 25, then slowly crawled to position 8 before the call dropped again. How many times must I endure this ridiculous queuing system just to schedule a simple appointment? To make matters worse, patients are prohibited from walking in directly. When I tried, I was instructed to go outside and phone the surgery from there. Are they serious? This entire process is completely absurd.
Rebecca A.