MF

Mss F. one year ago • From Google

Rating

Bad

Terrible service that endangers patient health

I've had the misfortune of encountering one of the most appalling general practice surgeries imaginable. Upon relocating, I was forced to switch healthcare providers, only to discover a truly dysfunctional environment. The reception staff are not merely discourteous, but actively harmful—displaying a shocking lack of compassion and seemingly intent on deliberately obstructing patient care by strategically preventing appointment access. The practice appears to operate with minimal medical staffing, with what seems to be a single overworked doctor perpetually absent, supplemented by locum physicians who struggle to navigate basic administrative systems. I personally experienced a consultation with an elderly physician who appeared to have been hastily recalled from retirement, resulting in a catastrophic misdiagnosis that cost me three weeks of work due to his profound medical incompetence. The sole bright spot in this otherwise dismal healthcare setting is a remarkably competent and empathetic healthcare assistant who conducts blood pressure and sugar level assessments—her professionalism stands in stark contrast to her colleagues' approach. Having now transferred to an alternative practice, I can confidently state that the difference in professional standards is extraordinary. The new facility's comprehensive care and efficiency are light-years ahead of this previous nightmare. My unequivocal recommendation to anyone genuinely concerned about their medical welfare: avoid this surgery at all costs. Finding a superior alternative is remarkably straightforward.

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