VV

Val V. 2 years ago • From Google

Rating

Bad

Terrible service that ignores patient communication needs

The quality of care has significantly deteriorated, and their new digital platform is completely ineffective. I specifically asked for a telephone consultation with the physician, but was instead provided with a text-based interaction, with no regard for my preferred communication method. Despite clearly indicating on the form that I wanted a phone call, my request was entirely disregarded. This updated system is extremely subpar, and it has diminished my willingness to seek medical assistance, as I feel the healthcare provider is not prioritizing my needs or delivering patient-centered care.

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