NW

Nathan W. 3 years ago • From Google

Rating

Bad

Terrible service that left me completely frustrated

Promised a sick note for my employer, but they completely dropped the ball. I repeatedly followed up, yet received no response. When I finally got through, I was rudely dismissed when requesting the note be sent by midday to prevent losing pay. The staff member I spoke with was instantly confrontational and defensive, refusing to provide her colleague's name or allow me to file a complaint, citing her inexperience (which doesn't excuse her behavior). She callously suggested that the waiting room full of patients was more important than my ability to heat my home for my children, then abruptly ended the call after whispering to a colleague. To make matters worse, she eventually sent the sick note with an incorrect date, arriving 2.5 hours late - which seemed intentional. I've demanded the call recording and am prepared to pursue legal action if necessary. The entire experience was absolutely disgraceful. I've immediately switched medical practices and filed a formal complaint with the practice manager. I've also warned them that any communication outside of the manager will be considered harassment. I cannot fathom how these staff members can live with themselves after such unprofessional treatment.

Other reviews for New Court Surgery