The Arch Medical Practice
RR
Requiemae R. 2 years ago • From Google
Bad
I strongly recommend steering clear of this medical practice if possible. Their service is incredibly frustrating and occasionally borders on reckless. They consistently make referrals for incorrect patients and order unnecessary medical investigations. Naturally, no apology is forthcoming when these errors are highlighted. Promised referrals frequently go unmade, with zero communication about the status. Booking an appointment seems nearly impossible for anyone with employment, while simultaneously holding long-term medications hostage if you don't schedule a consultation. Their expectations seem unreasonable - are patients supposed to take an entire day off just on the chance a slot might be available when calling at 8am? And if no slot exists, are you expected to repeat this process daily? Their online system is equally problematic, often being unavailable for weeks. When you finally secure an appointment, you're given a 4-hour window for a potential GP call, with the doctor frequently calling outside those designated times. While I understand GPs are overworked and appreciate their challenging schedules, it's absurd to require patients to clear half a day for a brief 10-15 minute consultation. Furthermore, should you accidentally miss their unpredictable call, you'll receive a patronizing message demanding you restart the entire scheduling process from scratch.
Gareth R.