GS

Gemma S. 2 years ago • From Google

Rating

Bad

Terrible service that put my baby at risk

I am absolutely furious with Great Lever health centre - the worst doctors I've ever encountered! They've completely mishandled my 3-month-old son and totally dismissed his needs. Today was an absolute nightmare. I tried getting an appointment and ended up booking one online myself. When we arrived, the appointment was mistakenly scheduled for injections that were already pre-booked. The nurse said she'd speak to the receptionist about his toilet issues, then returned saying we'd be booked for tomorrow. When my partner asked the time, we were told to speak directly with reception, who then said we'd need to call in the morning. It was ridiculous, especially with my son screaming in pain in the waiting room. At the pharmacy, I encountered more frustration trying to get his formula. Their system showed no prescription, despite previous conversations with his doctor about putting it on repeat. When I asked if being on repeat would eliminate the need for constant requests, the doctor said no. I'm completely baffled why I must continuously jump through hoops for something so simple. Their appointment system is a complete joke. You call when they open and might not get through until late afternoon. Even emergency appointments are treated like an inconvenience. They claim to be fully booked, yet the waiting room is practically empty! It's shocking how little they seem to care about a vulnerable baby's health. My son should be their absolute priority, but clearly, he isn't.

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