NK

Naqeeb K. 2 years ago • From Google

Rating

Bad

Terrible service that wasted my time and money

If I could give zero stars, I absolutely would. I am extremely dissatisfied with the staff. I had an appointment last week for my wife, who doesn't speak English and can't drive, and I have two young children aged 2 years and 3 months old. I took time off work last week and again today, paid for babysitters twice, and they cancelled my previous appointment at the last minute. Today, they claimed I was late by 7 minutes, which is completely false. I was present, but their self-check-in system has been malfunctioning for three weeks, and they're blaming the parents. I typically wait 20 to 40 minutes past my scheduled time and understand delays, but it's unacceptable to cancel an appointment for a 4-minute delay. The receptionist was incredibly rude. I am thoroughly frustrated and request a note be added to my future appointments that I will not tolerate waiting beyond my booked time. They sent a text message but failed to mention the specific details I've included in this review. They lack adequate staffing and consequently blame the patients. I am absolutely not satisfied at all.

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