SJ

Sherraine J. 3 years ago • From Google

Rating

Bad

Terrible service that wastes patients time

Only medical center that rushes you to book an appointment and then leaves you waiting endlessly, as if your time means nothing. Emergency appointments are supposedly urgent, yet the stressed trainee nurse must handle frustrated patients. Even more irritating is watching them reject patients who arrive mere minutes late. This is their standard operating procedure. If you have any alternative for medical care, absolutely go elsewhere. I'm serious. The staff shortage of quality nurses and doctors makes this place completely unacceptable. The handful of excellent nurses here are genuinely compassionate. They communicate and engage with patients even during prolonged waiting periods. Recently, I visited the urgent care clinic after hours and received a prescription for my GP to process. I delivered the script last week, was told it would be ready in two days. When I arrived to collect the prescription, I endured nearly 10 minutes at reception, only to be briefly seen by a doctor searching for someone else, who nonetheless signed my prescription in about 30 seconds. Some might want to believe this practice is adequate, but I've been a patient here for over 14 years. These observations come from direct experience. I consider myself extremely tolerant, but this facility has never, ever improved!

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