Kingswood Surgery

Attempting to contact their support is a nightmare. Phone calls consistently drop, or if by some miracle you connect, you're left listening to endless ringing. The customer service team appears..

Medical staff are completely unhelpful and disregard patient needs. Getting an appointment feels like winning the lottery, and they show zero respect toward elderly patients. Phone calls go..

This practice is utterly broken and dysfunctional. It represents the most abysmal customer service I've encountered in decades of medical treatment. Absolutely EVERYTHING becomes an exhausting..

The medical staff at this facility appear inexperienced and prone to incorrect diagnoses. Their communication is consistently poor, with phone lines perpetually busy. I strongly advise potential..

Met with Nurse Lindsay and I'm compelled to share how wonderful she is. Such a compassionate professional who truly stands out. Her demeanor is incredibly welcoming and she takes her time to ensure..

Completely ineffective communication setup where you endure lengthy hold times just to reach the front of the queue, only to discover that when you finally get there, the receptionist is..

Prompt appointment given and seen on time by excellent GP

I wasted an entire hour attempting to contact Kingswood Surgery - and I mean a full SIXTY MINUTES - which is absolutely unbelievable. Having relocated from London, I'm stunned by the stark contrast..

Getting an appointment at this medical practice is about as likely as having a beer with the pontiff - completely impossible.

I've been a patient at this medical practice for three decades, and for most of that time, I considered their service satisfactory. However, since the pandemic, their quality has significantly..

I wasn't a regular patient at this clinic, but was referred for some tests. Initially, I had reservations after scanning previous feedback. Upon arrival, I was greeted by an exceptionally..

I reached out to the surgery and endured a 26-minute wait just to be told to use their app. I shared my worries about my 7-year-old son and expressed my hesitation to hang up without an appointment,..

This surgical practice is absolutely dreadful. Every single morning, I dial precisely at 8am and invariably find myself trapped in a seemingly endless phone queue for over 60 minutes. After enduring..

Despite the numerous negative comments, I can genuinely say that the medical team and facility have completely fulfilled and even exceeded my expectations, providing exceptional support to my family..

Adequate, nothing extraordinary. Meets basic expectations without standing out or disappointing. Serviceable, but not particularly impressive or memorable.

I was impressed by nurse Zohra's meticulous and competent approach. She carefully listened to my concerns, conducted a comprehensive examination, and clearly communicated her assessment...

Completely ineffective medical practice that's perpetually shut down, citing staff health issues. Their mandatory booking website is utterly dysfunctional, and the login process is absurdly..

I've been a loyal patient at this practice for over two decades, experiencing numerous visits during that time. When you finally manage to see a Doctor or Health professional, the interaction is..

Terrible customer service; staff displayed complete lack of compassion. The front desk personnel were incredibly unaccommodating. I'm shocked by how medical professionals can be so callous towards a..

Never enough employees, making it impossible to book a slot, and they frequently bail on scheduled visits at the last possible moment 🙃