Victoria Road Surgery
HJ
Howard J. 7 years ago • From Google
Bad
This surgery has completely failed me during a critical time. Their appointment scheduling is utterly inadequate. I want to share my detailed experience so others can make an informed decision. Apologies for the lengthy account. On 15th April 2019, I visited the surgery experiencing alarming symptoms: dizziness, tingling lips, slurred speech, a red/burning face, and blood pressure so high it exceeded ambulance-call levels, as confirmed on a friend's machine. The receptionist was professional and efficient despite being extremely busy. I completed extensive paperwork detailing my BP concerns and family medical history involving recent sibling death and family BP issues. This was all new and sudden for me. She assured me a GP would review my details. A GP called shortly after, but seemed disinterested when I explained my situation. Despite my critically high blood pressure, he showed minimal concern. He merely suggested a nurse would arrange a blood pressure monitor without providing any immediate guidance to reduce my BP. After several days of no communication, I returned to the surgery. Another receptionist claimed the nurse would contact me only if necessary, as the GP had deemed it non-urgent. My request for a callback was denied. I waited repeatedly, feeling discouraged from following up. When I finally called, I was told the nurse would contact me - but never did. On 3rd May 2019 - nineteen days after my initial visit - I experienced recurring symptoms with extremely high BP. I was bizarrely informed my appointment was from the previous month, with no one available to help as staff had left for the weekend. Despite receiving no professional advice, I independently made lifestyle changes: stopping alcohol, salt, meat consumption, and increasing light exercise. My blood pressure remains high with zero professional support. I strongly recommend avoiding this practice. Fortunately, my personal knowledge and BP monitoring equipment have helped me navigate this challenging situation. Others might not be so lucky.
Fiona R.