FG

Fafa G. one year ago • From Google

Rating

Bad

Terrible service with discriminatory and unprofessional staff

Every staff member, with the exception of the tall male receptionist, displayed a deeply discourteous and disrespectful attitude towards me. As someone who speaks imperfect English and is from another country, their treatment made me feel incredibly uncomfortable and unwelcome, to the point where I dread visiting their facility, even when experiencing significant physical distress. The experience was profoundly disheartening, as a mere five-minute tardiness resulted in the outright denial of an essential medical service for my child. What intensifies my frustration is the recurring pattern of being compelled to wait 30 to 40 minutes beyond my designated appointment time, despite consistently arriving promptly. This blatant inconsistency in scheduling adherence strikes me as fundamentally unjust, particularly when such strict time constraints are applied exclusively to patients.

Other reviews for Sutherland Lodge Surgery