Kingswood Surgery
EH
Emma H. 3 years ago • From Google
Bad
If I could give zero stars, I would - this deserves less than one. The service is absolutely absurd. Their new appointment booking method is counterproductive, actually extending wait times instead of reducing them. They're overwhelming 111 with unnecessary calls, which is totally unacceptable when recommended by the medical practice itself. Their entire process lacks any rational thinking. While Covid is still present, it's ridiculous to continuously use it as an excuse for insufficient resources. This surgery stands alone in its dysfunctional approach. To secure an appointment, you must complete a form and then wait 1-2 days for a response, which frequently never arrives as promised. What's the point of phone lines remaining constantly engaged when you're required to submit forms for appointments? Their automated message desperately needs updating to clearly communicate the current limitations and process. They should provide alternative contact options for straightforward queries that could be quickly resolved by a receptionist, recognizing that not every call relates to booking an appointment.
Shahzad K.