MS

Martin S. one year ago • From Google

Rating

Bad

Terrible service with incompetent and disrespectful admin

Incompetent and poorly trained administrative personnel make this medical practice unbearable. Their online portal, which they insist patients use, is utterly useless, forcing me to phone them after being ignored. When I had a straightforward query that would take mere minutes for a doctor to address, I was instead pushed through an online triage process resulting in a phone consultation scheduled five weeks later. The surgery shows zero consideration for patients' time, refusing to provide even a rough timeframe for their call and expecting patients to be perpetually available. The appointment system is a nightmare. Miss their incredibly brief calling window, and you're penalized. When I returned their call during standard business hours after being unavailable during their three-minute slot, I received an automated message promising a callback that never materialized. Subsequently, they dishonestly claimed I'd never attempted to contact them, using this fabrication to justify ghosting me completely. The sole bright spot is the nursing staff, who remain consistently excellent.

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