The Gill Medical Centre
RT
Renee T. 6 years ago • From Google
Bad
When I first started here, this GP practice seemed fantastic. Appointments were quick, within two weeks, and the doctors appeared genuinely caring - that was two years ago. Now, appointment wait times have stretched to a minimum of a month. The morning Emergency clinics demand at least 1hr 30 mins of waiting, and the GPs have become noticeably less engaged and thorough. On one particularly distressing occasion, my young daughter and I endured a grueling 3hrs 30min wait in the Emergency clinic for a head rash. They claimed we needed a separate room for rash consultations, but this "room" was merely a chair in a hallway behind the reception, constantly interrupted by doctors and nurses passing through. With a restless child, it was an absolutely miserable experience. I'm convinced they essentially forgot about us, as the receptionist looked genuinely surprised when I inquired about our status. Regarding the rash, the GPs repeatedly misdiagnosed my daughter without conducting any tests, despite my persistent concerns. This led to multiple Emergency clinic visits, endless phone calls, and the condition progressively worsening. My daughter suffered agonizing pain for months, resulting in sleepless nights, constant crying, and a rash that expanded from a small coin-sized patch to the size of an orange, leaving a massive affected area and multiple smaller lesions. I now dread any potential health issues due to this practice's abysmal service. In fact, I'm currently writing this review while waiting to see a GP - 2hrs 30mins after my initial arrival.
Hollie C.