The Loxford Practice
FF
Fazeen F. one year ago • From Google
Bad
If I could rate their services at zero, I absolutely would. Countless errors and mishaps have plagued my experience since registering. The most egregious incident involved being told after four weeks that my baby needed a hepatitis B vaccine because I had it during pregnancy, despite having clear test results throughout. When I approached the reception, the staff member repeatedly insisted I should wait until the appointment day or simply cancel, displaying an unacceptable level of indifference. Eventually, I managed to get a vaccination appointment letter and receive an NHS number - what a relief after such a massive blunder. Time wasting is another chronic issue, with inconsistent information provided over the phone versus at the reception. They even called me for a flu vaccination two months after delivery, and when I pointed this out, their only response was an insincere apology. The manager's arrogance is remarkable; when I attempted to discuss the issue through staff members, they couldn't be bothered to engage. Their approach seems to be deliberately avoiding booking appointments by making endless excuses, regardless of how long one waits on hold. These are just a few of the many frustrations I've encountered.
paul S.