IM

I M. 3 years ago • From Google

Rating

Bad

Terrible service with no care for patient experience

A phone service that completely fails to deliver on its promises. I called at 8 AM and was assured of a callback, but when I rang again at 11:30, I was supposedly next in line. Eventually, around 12:30, I received a call from a nurse who seemed utterly disconnected, rambling about irrelevant matters. My sole objective was to secure a doctor's appointment, yet I was stuck dealing with a receptionist and nurse who enforce a dysfunctional protocol. The eventual doctor's appointment was abysmal. There's a total absence of human understanding, care, discretion, or respect for patient privacy. I find it unacceptable that I'm compelled to divulge my entire personal and medical background to administrative staff just to see a physician. The fundamental issue isn't the system itself, but the individuals managing it who consistently generate patient frustration.

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