JC

Jean C. one year ago • From Google

Rating

Bad

Terrible service with no respect for patient rights

We requested our recent blood test results and encountered a series of frustrating obstacles. Initially, they claimed no record existed. Subsequently, they acknowledged having the documents but insisted they couldn't be printed. Then, they suggested they could print but wouldn't. Finally, they redirected us to the requesting physician. Notably, Park & St Francis's own website explicitly states patients' rights to access their personal data, which is also mandated by GDPR legislation. We attempted to escalate our concerns by emailing the Patient Participation Group but received no response. Additionally, we mailed a comprehensive printed record of our email exchanges to the Practice Manager a month prior, yet again met with complete silence. Interestingly, during a recent GP visit, my partner simply requested his blood test results and was immediately provided them. The conclusion is clear: the administrative staff and practice management demonstrate a profound ignorance of both their website's patient access guidelines and the fundamental legal requirements regarding personal medical information.

Other reviews for Park & St Francis Surgery