The Churchill Clinic
Olu L. 3 years ago • From Google
Bad
Terrible service with one bright spot of kindness
The reception team is incredibly discourteous and ineffective. I must acknowledge one senior female staff member who consistently demonstrates professionalism and provides excellent service. However, two of her colleagues urgently require additional training to improve their customer interaction skills.
I found absolutely no issues with this medical practice during my visit. The physician was exceptional, carefully listening to my concerns and conducting a comprehensive examination. I would..
The Churchill Clinic
Emily B.
The doctors at this practice are top-notch, but the administrative support falls short. The phone interactions are frustratingly unprofessional. The guidance and subsequent care you receive heavily..
The Churchill Clinic
Reece P.
I've been a patient at this medical practice since around 2014, and their service has seriously deteriorated. I was on the verge of switching providers but held off, giving them leeway considering..
The Churchill Clinic
Robert B.
I'm registered with the Gillingham medical practice but accidentally called Chatham's office early in the morning. Despite my error, they were incredibly helpful - they pulled up my medical records,..
The Churchill Clinic
John B.
If you're a patient at this clinic like me, I strongly advise seeking out a healthcare provider that demonstrates competence, professionalism, and fairness. I've been with this clinic my entire..
The Churchill Clinic
Ioana O.
Even a single star is too generous! Terrible establishment where the front desk staff believe they're medical experts, offering unsolicited advice beyond their administrative role. It's impossible..
The Churchill Clinic
Foluke A.
I scheduled an appointment and was slightly behind schedule by 3 minutes. I proactively called the clinic to notify them of my slight delay, and they assured me it was fine. Upon arrival, I checked..
The Churchill Clinic
Rebecca R.
Do NOT waste your time with this practice. Abysmal response times. Abysmal service. Completely failed to provide palliative care for my late father, despite my repeated calls to the practice and..
The Churchill Clinic
A M.
Desperately seeking a personality upgrade! I encountered Sandra Gadd, a Health'care' Assistant, for a blood draw, and the experience was utterly devoid of basic human warmth. She mangled my name..
The Churchill Clinic
Stevie N.
Absolutely frustrating when trying to schedule follow-ups or manage medication refills!!! Booking an appointment seems impossible, and the staff, particularly one receptionist, can be incredibly..
The Churchill Clinic
Kendy M.
The quality of the front desk personnel has significantly declined. They appear to go out of their way to make scheduling an appointment difficult, despite the clinic being virtually vacant when you..
The Churchill Clinic
Georgia C.
I would gladly assign zero stars to this medical practice if possible. While I fully recognize the immense challenges facing the NHS, the Churchill Clinic appears to be significantly underperforming..
The Churchill Clinic
Sukhdev J.
Complete chaos from start to finish. Arrived punctually for my 11am consultation, yet by 12:15 I was still alone in the waiting area. I approached the reception desk no less than three times seeking..
The Churchill Clinic
viki p.
Absolutely dreadful medical practice and personnel. This clinic has rapidly deteriorated from its previous high standards. With the exception of Kat, the reception staff are the most obstructive and..
The Churchill Clinic
Monika S.
I scheduled a consultation that required an in-person assessment due to the nature of my situation. Despite being initially assured of a face-to-face meeting, I was informed the appointment would be..
The Churchill Clinic
sue (.
I first became a Patient at Churchill Clinic in September, 2020 simply because I had just relocated to the area at the end of August, 2020. The clinic features multiple General Practitioners and a..
The Churchill Clinic
Richard C.
The front desk staff are utterly incompetent and seem to have no grasp of their professional responsibilities. Total embarrassment.
The Churchill Clinic
Helen G.
Unable to keep my scheduled time slot. This marks the second instance in recent weeks where I've experienced an unacceptable delay exceeding an hour, with zero communication about the reason for the..
The Churchill Clinic
Jessica M.
Scheduling an appointment here is impossible. The staff's phone manner is aggressive and confrontational. Anita, in particular, stands out as the most unpleasant representative I've ever..
The Churchill Clinic
Lucy C.
Cannot believe this doctors surgery can still practice, says it all really!! How is this surgery still permitted to operate? Scanning through these reviews, they persist without change, and..
The Churchill Clinic
Julie R.