SD

Stefano D. 7 years ago • From Google

Rating

Poor

Terrible service with one shining doctor star

This medical practice is absolutely absurd!!! They completely disregard medical guidelines and professional standards... One doctor stands out as truly exceptional... Dr Gardner is amazing, while the others are far from impressive... The nursing staff are delightful too.... But the receptionists are utterly incompetent and incredibly discourteous!! Their communication is inconsistent, with each staff member providing conflicting information. It's impossible to book an appointment with a doctor of your choice, despite the GMC's recommendations. When attempting to schedule a consultation, they demand to know the reason, which is completely inappropriate. Why should I explain my personal medical concerns to an untrained receptionist? It's outrageous!!! Some of the physicians are condescending and treat patients with utter contempt, making patients feel belittled and unintelligent. The only doctor who demonstrates genuine professionalism and communicates respectfully is Dr Gardner.

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