Park Surgery
Christiana N. 2 years ago • From Google
Bad
Terrible service with racist undertones at park surgery
I and my son Nathan were mistreated multiple times by an Indian doctor at this clinic, who seems to be the same one everyone else complains about. Arriving around 10am, they let my son cry and made me wait over two hours while attending to people who just walked in, seemingly because we were black. I've never experienced such discrimination since coming to the UK. When I tried speaking to the receptionist, she threatened that my son wouldn't be seen. These staff are incredibly heartless, watching a toddler cry while serving others who arrived after us. I was devastated when I got home and ultimately changed surgeries. The staff at Park Surgery represent the worst of unprofessionalism and cruelty. Another time, they told me to collect my prescription the next day. At the pharmacy, after waiting in a long queue, I was informed my prescription hadn't arrived after 48 hours. They even changed my inhaler without notifying me, causing me to cough. Pharmacy staff spoke negatively about the surgery, confirming these people are incompetent. The doctors and staff completely lack empathy, especially the Indian doctor, who behaves in the most unacceptable, uncaring manner towards patients. It's shameful. During my three visits, the doctor made me cry each time, intentionally keeping my son and me waiting while calling in other patients. Despite my son's distress, they showed no compassion. When I finally saw the doctor, I was treated terribly and made to feel subhuman. I sincerely hope this surgery closes for its complete failure to provide proper medical care. When I questioned why others were being seen while we waited, I was essentially told to be quiet. A staff member even threatened that if I continued complaining, my son wouldn't be seen. I shared my experience with another black woman who confirmed similar traumatic treatment. The lack of empathy is astounding, and I'm relieved to have left this horrible practice.
Courteous and amiable during our telephone conversation, and they went out of their way to assist me with my inquiry.
Park Surgery
Malcolm W.
Impossible to reach anyone. Made 300 attempts to contact them within a single workday. Customer service instructed me to try calling again the next day.
Park Surgery
Stacey T.
Emma consistently delivers exceptional customer service, surpassing expectations with her outstanding dedication. I cannot recommend her highly enough - a massive thank you to Emma for her..
Park Surgery
Leanne M.
I'm not particularly impressed with the medical staff and often feel dismissed, but after discussing my prolonged referral delays with Emma at my workplace recently, she proactively took my..
Park Surgery
Leanne L.
Utterly revolting medical staff! Receptionist Carly displayed shocking disrespect, aggressively confronting a distressed patient gasping for air during a phone call, and I'm still waiting 24 hours..
Park Surgery
gwyllym o.
The medical staff here are completely unhelpful, consistently redirecting patients to call 111 or forcing them to wait with seemingly endless queues. Their recent move to a new facility appears..
Park Surgery
Phyl T.
I want to express my gratitude to the receptionist and the Doctor who quickly helped me obtain an urgent repeat prescription for medication that was exclusively available at a single pharmacy in..
Park Surgery
Christiana N.
I and my son Nathan were mistreated multiple times by an Indian doctor at this clinic, who seems to be the same one everyone else complains about. Arriving around 10am, they let my son cry and made..
Park Surgery
Peter G.
The receptionist Emma is absolutely phenomenal, consistently going above and beyond to assist clients even in the most challenging situations. Sincere kudos to the entire front desk team for their..
Park Surgery
Julia S.
I've been receiving care at Park Surgery for quite some time. The reception staff have consistently been accommodating and friendly. Dr. Mankal was particularly supportive during a challenging..
Park Surgery
danielle l.
Total chaos at this medical practice! Impossible to schedule an appointment after countless phone attempts, and even when contact is made, there's zero patient consideration! My mother, battling..
Park Surgery
KAMIL T.
Extremely Dissatisfied. The medical facility falls far below acceptable standards of care. Absolutely Terrible Services across the board. The General Practitioner's office and Child Health Center..
Park Surgery
Josh P.
I visited the pharmacy to collect my medication and was assisted by Kali, who was absolutely fantastic - incredibly helpful and courteous. Despite not being first in line, I was impressed by her..
Park Surgery
Md A.
Customer support is abysmal. I attempted to reach them 280 times and was met with complete silence.
Park Surgery
sohail a.
I'm frustrated that they're not responding to phone calls, with constantly busy lines, and refusing to take a small blood sample. The reception staff are being completely unhelpful and uncooperative.
Park Surgery
Queen J.
Truly an absolute letdown. Sincerely. I've attempted to contact them for two consecutive days regarding my unwell child. Their response is consistently "we'll call you back," yet they never do. I've..
Park Surgery
A A.
The employees here are incredibly welcoming and go out of their way to assist customers with a warm, genuine approach.
Park Surgery
Emma C.
The employees at Park Surgery consistently demonstrate a helpful and supportive attitude. Emma, in particular, who works at the reception, is exceptionally dedicated and provides outstanding service..
Park Surgery
ava l.
Exceptional medical procedure, consistently delivering top-notch care for myself and my loved ones. The entire staff is absolutely wonderful.
Park Surgery
Cadar E.
Sadly, their customer service is completely unresponsive! When attempting to contact them, I'm repeatedly told to call back in the morning, but the line remains perpetually busy for nearly two hours..
Park Surgery
Russell B.