Abbey Medical Centre
Muhammad J. 4 years ago • From Google
Bad
Terrible service with rude and unhelpful receptionists
Poor communication skills plague this clinic. The receptionist's inability to comprehend or communicate in English makes it challenging to convey the urgency and details of health concerns, which escalated the problematic situation. I've been attempting to schedule an appointment for weeks. During an early morning call to book slots for myself and my unwell son, the receptionist only confirmed my son's appointment, refusing to schedule two family members simultaneously without fully grasping the complexity of my health issues. Preeti abruptly terminated the call, preventing me from explaining my situation. I emphasized, "I did not call you stupid," yet she failed to understand due to her inadequate communication abilities. The surgery's service is utterly unacceptable because of the receptionists' attitudes. When I called back courteously to clarify my previous comments and provide constructive feedback about improving communication skills, her response was, "I don't need your advice." I clarified that my interaction was purely professional, and I was merely offering feedback, not unsolicited advice. I strongly advise against registering here, as they demonstrate complete indifference to patients' health and well-being. This review is the result of careful consideration of the practice's substandard management. Recommendation: The practice manager must implement comprehensive risk assessment training for receptionists and mandate at least a level 2 English language course to ensure clear communication. The risk assessment training will be most effective if language proficiency is first addressed. Additionally, they should review their policy prohibiting simultaneous family appointment bookings, as this necessitates multiple clinic visits, which is inconvenient and impractical.
Top-notch service without fail The employees consistently demonstrate remarkable courtesy and are always eager to assist.
Abbey Medical Centre
K N.
To Whom It May Concern I feel compelled to share my experience with Saima, who demonstrated exceptional customer service by addressing my inquiries with remarkable professionalism and care. Her..
Abbey Medical Centre
Priyank P.
Concerning the scheduling delay... The appointment was postponed by approximately half an hour. We were set for a 2:00 PM meeting, yet ended up waiting for roughly 30 minutes. What is the reason..
Abbey Medical Centre
debbie r.
The customer service at this medical practice is absolutely atrocious. The reception team displays an unacceptable level of rudeness and complete lack of assistance. My daughter-in-law has been..
Abbey Medical Centre
Mob M.
I had a great experience at the clinic today for my ECG. The reception staff greeted me warmly, and I was promptly attended to without any delay. Shafaq, who handled my ECG and blood tests, was..
Abbey Medical Centre
Hamid A.
I recently became a patient at this medical practice, and I must say, the level of care and service I've experienced here surpasses any other clinic I've been registered with. Whenever I need an..
Abbey Medical Centre
Door B.
I haven't personally needed this medical practice, but arranging an appointment for someone else has been absolutely appalling. My specific interaction with Saima was terrible, as she displayed an..
Abbey Medical Centre
Shaiman S.
Exemplary service delivered with the utmost professionalism, with particular appreciation extended to Dr. Thusidaran for their outstanding care.
Abbey Medical Centre
Kanwal S.
Every visit to this medical facility has been consistently pleasant, from the welcoming administrative team to the entire clinical staff. They provide exceptional care and attentive service for both..
Abbey Medical Centre
Abu C.
Amreen's exceptional customer support left an indelible impression. Her attentiveness, professionalism, and genuine desire to assist were truly remarkable. She went above and beyond, addressing..
Abbey Medical Centre
Rahab N.
I've been a customer of Abbey for a couple of years, and I couldn't be more satisfied with their service.
Abbey Medical Centre
Ash A.
The front desk team provides outstanding service. Scheduling an appointment is straightforward, with staff members showing great empathy and helpfulness. The physicians are exceptionally courteous,..
Abbey Medical Centre
Crina C.
Every single time I tried to schedule an appointment, I was turned down simply because they claim to be a family practice. I might as well just pass away at home without concern All I wanted was a..
Abbey Medical Centre
M M.
Abbey Medical stands out as the top medical practice in the locality. Having experienced three other GP surgeries in the Barking and Dagenham region, I found them all subpar. In contrast, this..
Abbey Medical Centre
Andrei-Georgian G.
The medical professionals here are exceptional. Every time I visit, I receive top-notch care and attention that makes me feel truly valued as a patient.
Abbey Medical Centre
Mahe M.
The medical practice truly shines, particularly due to the exceptional front desk staff. Their warm demeanor and efficiency create a welcoming atmosphere that sets the tone for a positive healthcare..
Abbey Medical Centre
Radhiyyah C.
I'm impressed by the exceptional proactivity demonstrated by this medical practice, particularly the reception staff. Aysha stands out for her efficiency in handling inquiries and her consistently..
Abbey Medical Centre
Ejesh C.
The receptionist's demeanor is shockingly unprofessional, displaying a complete lack of basic interpersonal skills when interacting with patients. One wonders how someone so ill-suited for customer..
Abbey Medical Centre
ver J.
The exceptional compassion I've encountered during my visits to this practice has been nothing short of remarkable. Despite the challenging NHS conditions, the dedicated team has gone above and..
Abbey Medical Centre
Kirsty M.
I had an absolutely fantastic time at this practice session. The atmosphere was incredibly uplifting, and I left feeling energized and accomplished. Every aspect of the experience exceeded my..
Abbey Medical Centre
iona c.