MJ

Muhammad J. 3 years ago • From Google

Rating

Bad

Terrible service with rude and unhelpful receptionists

Poor communication skills plague this clinic. The receptionist's inability to comprehend or communicate in English makes it challenging to convey the urgency and details of health concerns, which escalated the problematic situation. I've been attempting to schedule an appointment for weeks. During an early morning call to book slots for myself and my unwell son, the receptionist only confirmed my son's appointment, refusing to schedule two family members simultaneously without fully grasping the complexity of my health issues. Preeti abruptly terminated the call, preventing me from explaining my situation. I emphasized, "I did not call you stupid," yet she failed to understand due to her inadequate communication abilities. The surgery's service is utterly unacceptable because of the receptionists' attitudes. When I called back courteously to clarify my previous comments and provide constructive feedback about improving communication skills, her response was, "I don't need your advice." I clarified that my interaction was purely professional, and I was merely offering feedback, not unsolicited advice. I strongly advise against registering here, as they demonstrate complete indifference to patients' health and well-being. This review is the result of careful consideration of the practice's substandard management. Recommendation: The practice manager must implement comprehensive risk assessment training for receptionists and mandate at least a level 2 English language course to ensure clear communication. The risk assessment training will be most effective if language proficiency is first addressed. Additionally, they should review their policy prohibiting simultaneous family appointment bookings, as this necessitates multiple clinic visits, which is inconvenient and impractical.

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