SA

Suhel A. 2 years ago • From Google

Rating

Bad

Terrible service with rude and unprofessional staff

After moving to Hackney, I registered with this practice and quickly encountered unprofessional staff. The receptionists, particularly a young Asian receptionist named Omar, were consistently hostile. Omar would listen to music with headphones and give me aggressive, dirty looks. During a phone call, he was extremely rude and confrontational. Dr Ghoul was equally unpleasant, treating me poorly despite my being a patient seeking medical assistance. Even the manager, an Asian lady, demonstrated similar discourteous behaviors. Eventually, Omar provoked me, leading to an argument that resulted in my being banned from the GP. I want to emphasize that I am writing this review with complete honesty and integrity. I strongly advise others to seek healthcare elsewhere. The staff's conduct is shockingly unprofessional and disrespectful. It's appalling that the NHS employs individuals who abuse and mistreats patients, especially considering they are paid to provide a service. As an Asian person myself, I have no ulterior motive in sharing these experiences. These staff members should be reported for their misconduct. If possible, I would rate this practice zero stars. The practice deserves to be shut down and investigated for their unacceptable treatment of patients.

Other reviews for The Riverside Practice