Pinfold Medical Practice
KE
Kathleen E. 3 years ago • From Google
Bad
My opinion of this medical practice has significantly declined over the past year, descending into complete chaos. Attempting to secure an appointment during the 8-9am window is an exercise in futility. Typically, after enduring a 10-minute phone wait, the line abruptly disconnects. I spent an entire week trying to obtain my HRT prescription, ultimately visiting the practice in person, where a discourteous female staff member dismissively told me to call during the designated time slot. When I explained my week-long struggle, I was met with an eye roll and a contemptuous glare. Fortunately, a helpful young man suggested an online consultation alternative. The patient access app also provides options for ordering repeat prescriptions and scheduling appointments, which I'll gladly utilize to circumvent the unpleasant receptionist. It's evident that her job is overwhelming her, and she should seriously consider a career change. Her attitude is certainly not enhancing the practice's reputation.
Grady L.